Frequently Asked Questions

The questions below will provide an answer to the most common questions that we've received. Feel free to contact us if you have any other questions.

Setup

No, unfortunately you can only get feedback on pages in English at the moment.

The reason for this is the low number of speakers of other languages that are in the tester panel at this moment. We plan to expand the number of accepted languages in the future though.

No, the link is not kept private.

It will be posted on a public website so that our testing panel can have access to it. After seven days, the link will automatically be removed from the panel website.

For the most popular goals, we propose a set of five specific questions in the feedback order form. These questions were tested over time and have delivered the best feedback from our panel. However, of course you are free to change any of those questions if you think that suits your research needs better.

Additionally, we collect a Net Promotor Score (NPS) from the panel members and benchmark your score against that of similar websites.

At the moment, we can only provide feedback on pages that are accessible via a public URL on a desktop computer.

Yes, you can.

We do propose a set of five specific questions in the feedback order form for some of the most popular feedback goals. But, you are free to change any (or all) of those to if you think that suits your research needs better.

Results

The results will be presented in the form of a PDF document, a PowerPoint presentation, and a CSV data export. Please check our Features pageĀ for more details.

Under normal circumstances, the user feedback reports will be ready in less than 24 hours.

However, on some occasions, for instance, when very specific demographics are desired, it can take longer before the results are delivered. We will inform you as soon as possible if this is the case.

Regular people from around the world that are in our tester panel. For pages in English, we will use panelists from countries that have English as their primary language (USA, UK, Canada, Australia). We do this in order to optimize the level of feedback that you’ll receive.

Yes, your results will be delivered to your inbox, and won’t be accessible anywhere publicly.

We will look at each of the responses manually and will make sure only proper feedback will be included in the final results.